Dreame X50 Ultra Robot Vacuum and Mop-Refurbished

Shipping & Delivery Times

We’re pleased to offer shipping across Australia! (Please note that we do not currently offer international shipping.) Orders are typically delivered within 2–5 business days.

To offer the best value for our smart buyers, we don’t inflate prices to include “free shipping.”
Shipping fees are calculated fairly based on your location, ensuring you only pay the true delivery cost.

Estimated delivery times and price are displayed on product pages, but please note that unforeseen delays may occur due to circumstances beyond our control.

In-store Pickup

In addition to our shipping service, we also offer a free in-store pickup option. No shipping fees apply for orders collected directly from our store.

In-store Pickup Requirements: Please bring a valid Australian photo ID (such as a passport or driver’s license). If your order was paid by credit card, you must also present the actual card used for the transaction.
No ID + no credit card as required = No Goods.
We apologize for any inconvenience this may cause. However, due to the rise in online fraud, these measures are in place to ensure both your security and ours. This requirement is strictly non-negotiable.

Order Processing & Tracking

• Orders are processed and shipped within 2 business days (Monday to Friday, excluding weekends and public holidays).

• If we experience a high volume of orders or anticipate any delays, we’ll reach out via email.

• Once your order is processed, you’ll receive a confirmation email with tracking details.

While we don’t have control over transit delays, Kubot's customer support team is always here to help—whether it’s tracking your order or assisting with any shipping issues whenever possible.

Changing Delivery Address

Once an order is placed, we are unable to change the delivery address. Please ensure that the shipping address provided at checkout is accurate and up to date. Kubot is not responsible for any delays or delivery issues caused by incorrect shipping information provided by the customer.

Delivered But Not Received Claims

While not common, there may be an instance where the tracking of the package confirms delivery but the customer is unable to locate the package. In such instances, the customer must make the claim within 14 calendar days of the delivery date of their item(s). Any claims submitted after this 14-day period will be automatically rejected and the item(s) will not be eligible for a refund. The delivery date is considered the date on which the shipment tracking indicates the item(s) were successfully delivered to the provided address. To make a claim within the 14-day period, the customer can log into their account, go to My orders, locate the item(s) and click Help and follow the prompts to submit a claim.

1️⃣ Where do your products come from?

All our products come directly from the original manufacturer. We are the only authorized refurbisher in Australia, which means every item is sourced, tested, and restored under the manufacturer’s quality standards.

2️⃣ What does “refurbished” mean?

A refurbished product is a pre-owned item that has been professionally inspected, repaired, and tested to perform like new.

All refurbishment work is carried out by our certified technicians using genuine, manufacturer-supplied parts only — ensuring reliability, safety, and original performance standards.

Our refurbishment process includes:

• Comprehensive functional and safety testing

• Replacement of defective or worn components with original parts

• Deep cleaning and sanitization

• Repackaging with appropriate accessories (where applicable)

Each product has a complete refurbishment record and must pass a strict multi-point inspection checklist before being approved for sale — guaranteeing consistent quality and full traceability.

3️⃣ Do your refurbished products come with a warranty?

✅ Yes. All our refurbished products come with a store warranty that covers parts and labour.
Warranty periods vary by product category, but generally range from 3 to 12 months.
Extended warranty options are also available at checkout.

For details on the specific warranty period of each product, please refer to the product description on its individual page.

4️⃣ What is the cosmetic condition of your products?

We classify our products into three grades:

• Premium: Near-new condition, minimal or no visible wear

• Excellent: Light signs of use, fully functional

• Good: Moderate cosmetic wear, 100% functional

Each product page clearly shows its cosmetic grade, so you know exactly what you’re buying.

5️⃣ What is your return and refund policy?

We accept returns within 14 days for faulty or incorrect items, and change-of-mind returns only if the product remains unused in original condition and packaging; clearance, sale, sold-as-is items and gift cards are non-returnable.

6️⃣Do you provide technical support or repairs after purchase?

Yes. As an authorized refurbisher and authorized service provider, we provide after-sales repair services, and technical support throughout Australia.
Our certified technicians can handle both in-warranty and out-of-warranty repairs.

7️⃣How long does shipping take?

Orders are processed within 1–2 business days and typically delivered within:

• 2–5 business days for metro areas

• 5–10 business days for regional areas
  Tracking details will be sent once your order is shipped.

8️⃣Do you sell internationally?

Currently, we only ship within Australia, ensuring faster delivery and full compliance with local safety standards.

9️⃣Why should I buy refurbished instead of new?

Buying refurbished gives you the same performance and reliability as new, at a fraction of the price, while helping reduce electronic waste.
Every purchase supports sustainability and responsible consumption. 🌱