Shipping & in-store pickup Policy
Shipping & Delivery Times
We’re pleased to offer shipping across Australia! (Please note that we do not currently offer international shipping.) Orders are typically delivered within 2–5 business days.
To offer the best value for our smart buyers, we don’t inflate prices to include “free shipping.”
Shipping fees are calculated fairly based on your location, ensuring you only pay the true delivery cost.
Estimated delivery times and price are displayed on product pages, but please note that unforeseen delays may occur due to circumstances beyond our control.
In-store Pickup
In addition to our shipping service, we also offer a free in-store pickup option. No shipping fees apply for orders collected directly from our store.
In-store Pickup Requirements: Please bring a valid Australian photo ID (such as a passport or driver’s license). If your order was paid by credit card, you must also present the actual card used for the transaction.
No ID + no credit card as required = No Goods.
We apologize for any inconvenience this may cause. However, due to the rise in online fraud, these measures are in place to ensure both your security and ours. This requirement is strictly non-negotiable.
Order Processing & Tracking
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Orders are processed and shipped within 2 business days (Monday to Friday, excluding weekends and public holidays).
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If we experience a high volume of orders or anticipate any delays, we’ll reach out via email.
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Once your order is processed, you’ll receive a confirmation email with tracking details.
While we don’t have control over transit delays, Kubot's customer support team is always here to help—whether it’s tracking your order or assisting with any shipping issues whenever possible.
Changing Delivery Address
Once an order is placed, we are unable to change the delivery address. Please ensure that the shipping address provided at checkout is accurate and up to date. Kubot is not responsible for any delays or delivery issues caused by incorrect shipping information provided by the customer.
Delivered But Not Received Claims
While not common, there may be an instance where the tracking of the package confirms delivery but the customer is unable to locate the package. In such instances, the customer must make the claim within 14 calendar days of the delivery date of their item(s). Any claims submitted after this 14-day period will be automatically rejected and the item(s) will not be eligible for a refund. The delivery date is considered the date on which the shipment tracking indicates the item(s) were successfully delivered to the provided address. To make a claim within the 14-day period, the customer can log into their account, go to My orders, locate the item(s) and click Help and follow the prompts to submit a claim.